Refund and Returns Policy

Effective Date: 09/05/2025

At LiveCity, your satisfaction is our priority. We want every shopping experience with us to be positive. If you’re not completely happy with your purchase, this policy outlines how you can request a return, refund, or exchange.

1. Eligibility for Returns

You may request a return within 14 days from the date of delivery. To be eligible:

  • The item must be unused and in original condition.

  • It must be in the original packaging.

  • Proof of purchase (order confirmation) is required.

2. Non-Returnable Items

Certain products are exempt from being returned, including:

  • Gift cards

  • Downloadable software or digital goods

  • Personal care items (if unsealed)

  • Final sale items

3. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact us within 3 days of delivery.

  • Provide clear photos and a description of the issue.

  • We will offer a replacement or full refund, depending on the situation.

4. Refund Process

Once your return is received and inspected:

  • We will notify you via email.

  • If approved, a refund will be issued to your original payment method within 5–7 business days.

  • Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us first to confirm availability.

6. Return Shipping

You are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.

  • Contact your credit card company and then your bank.

  • If you’ve done all of this and still have not received your refund, please contact us.

8. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website.

9. Contact Us

If you have any questions regarding this Refund and Returns Policy, please contact us:

Email: info@livecity.xyz
Phone: (212) 737-2344
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM EST
Address: 966 Lexington Ave, New York, NY 10021