Refund & Returns Policy

1. Overview
At LiveCity, we strive to provide high-quality digital content and services. Since our products and services are primarily digital, refunds and returns are subject to specific conditions outlined in this policy.

2. Eligibility for Refunds
We offer refunds under the following conditions:

  • If you are charged incorrectly due to a system error.
  • If the digital product or service is not delivered as described.
  • If there is a technical issue that prevents access to the purchased content, and we are unable to resolve it within a reasonable timeframe.
  • If you request a refund within 7 days of purchase and provide a valid reason for dissatisfaction.

Refund requests that do not meet these conditions may not be honored.

3. Non-Refundable Items
The following situations do not qualify for refunds:

  • Change of mind or personal preference after purchase.
  • Failure to understand product usage before purchase.
  • Subscription-based services after the free trial period has ended.
  • Digital downloads or e-books once accessed or downloaded.
  • Any promotional or discounted purchases, unless there is a technical issue preventing usage.

4. Refund Process
To request a refund, please follow these steps:

  1. Contact us at info@livecity.xyz with your order details and a clear explanation of the issue.
  2. Our team will review your request within 5-7 business days.
  3. If approved, the refund will be processed using the original payment method within 7-14 business days.
  4. You will receive a confirmation email once the refund has been issued.

5. Cancellations

  • Subscription services can be canceled at any time before the next billing cycle. However, no refunds will be issued for unused portions of the subscription.
  • One-time purchases cannot be canceled once the digital content has been accessed.

6. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please:

  • Check your bank account or payment method.
  • Contact your payment provider, as processing times may vary.
  • If you still need assistance, reach out to us at info@livecity.xyz.

7. Contact Information
If you have any questions regarding our Refund & Returns Policy, please contact us:

LiveCity
Street: 62765 Leila Comon, Apt. 816, 96131, Port Fritz, Rhode Island, United States
Phone number: 307-621-0431
Email: info@livecity.xyz
Website: https://livecity.xyz/