Shipping Policy

Effective Date: 09/05/2025

At LiveCity, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy outlines our processes, delivery times, and important information regarding how your order is handled from checkout to your doorstep.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing does not include weekends or public holidays. You will receive a confirmation email once your order is shipped.

2. Shipping Methods & Timeframes

We offer standard and expedited shipping options within the U.S. and select international destinations. Estimated delivery times:

  • Standard Shipping: 3–7 business days (U.S.)

  • Expedited Shipping: 1–3 business days (U.S.)

  • International Shipping: 7–21 business days (varies by destination)

Shipping time may vary due to customs, weather, or carrier delays.

3. Shipping Costs

Shipping fees are calculated at checkout based on your location, chosen shipping method, and order weight. Occasionally, we offer free shipping promotions — sign up for our newsletter to stay updated!

4. Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your package through the carrier’s tracking system. If you haven’t received tracking within 3 days, contact us.

5. Shipping Restrictions

We currently do not ship to P.O. Boxes, military APO/FPO addresses, or countries under shipping embargo. Orders with these addresses may be canceled and refunded.

6. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 7 days of expected delivery.

  • Provide your order number and photo evidence if applicable.

  • We will assist in filing a claim with the carrier and offer a replacement or refund where appropriate.

7. Customs & Duties (International Orders)

Customers are responsible for any customs fees, import duties, or taxes imposed by their country. LiveCity is not liable for delays caused by customs processing.

Contact Us

If you have any questions about your shipment, please reach out to us:

Email: info@livecity.xyz
Phone: (212) 737-2344
Address: 966 Lexington Ave, New York, NY 10021
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST