Sales Policy

Effective Date: 09/05/2025

At LiveCity, we strive to deliver a smooth and transparent sales process. This Sales Policy outlines the terms and conditions that govern all purchases made through our website. By placing an order with us, you agree to the following policies.

1. Product Availability

All products are subject to availability. We make every effort to keep inventory accurate, but in the event that an item becomes unavailable after your purchase, we will notify you immediately and offer a full refund or substitution.

2. Pricing

Prices listed on our website are in USD and are subject to change without prior notice. The price at the time of purchase is final. Sales tax may be added where applicable based on your shipping location.

3. Order Processing

Orders are typically processed within 1–3 business days. During peak seasons or holidays, processing times may vary. You will receive an order confirmation and tracking information once your order has shipped.

4. Payment Methods

We accept secure payments via major credit cards, debit cards, and other online payment services. All transactions are encrypted and processed through trusted third-party gateways to ensure safety.

5. Cancellations

Orders may be canceled within 12 hours of placement if they have not yet been processed or shipped. To cancel an order, please contact our support team as soon as possible.

6. Fraud Prevention

We reserve the right to refuse, cancel, or delay any order if we suspect fraudulent activity. In such cases, we may request additional identity verification to protect both you and our store.

7. Promotions & Discounts

Promotions are valid for a limited time and may not be combined unless stated otherwise. Promotional items may be excluded from returns or exchanges depending on the terms of the offer.

8. Shipping & Delivery

Delivery timelines and shipping costs are provided at checkout. We are not responsible for delays caused by carriers or customs processes, but we will assist in tracking and resolving delivery issues.

9. Customer Responsibilities

It is your responsibility to ensure that all billing and shipping information is correct. LiveCity is not liable for lost or delayed shipments due to incorrect information provided at checkout.

10. Contact Us

If you have any questions regarding this Sales Policy or your order, please reach out to us:

Email: info@livecity.xyz
Phone: (212) 737-2344
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
Address: 966 Lexington Ave, New York, NY 10021